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Product Quality Guarantee and Disclaimer
Since its establishment, our company has maintained a rigorous and responsible attitude in providing each client with comprehensive services from consultation to after-sales support. To facilitate your understanding of our company and uphold our commitment to product quality responsibility, we hereby publish the printed product quality guarantee and disclaimer as follows:
After-Sales Service Timeliness
Please inspect the goods promptly upon receipt for any quality issues and submit an after-sales request within one month. After-sales requests submitted beyond one month will not be processed. Thank you for your understanding!
Color Deviation Issues
- Printing uses CMYK four-color offset printing. Please do not use RGB mode or spot colors when filling colors. Do not require printing colors based on screen or printed proof colors. When designing, please refer to color chart values for color fills. Otherwise, after-sales service will not be provided for resulting color deviations.
- We strictly adhere to the CMYK color values in the file for printing. However, for the same printed product with different order numbers or produced in different batches, a color deviation of around 10% is normal due to variations in temperature, humidity, and manual operations. Particularly for dark blue, dark green, dark purple, maroon, brown, coffee, and gray — these are considered risky colors. A color deviation of around 5% can be visually noticeable, especially for large solid areas and flat tints. During printing, issues like ink streaks, uneven printing, or color variations within a batch may occur and are unavoidable. After-sales service will not be provided for issues within this range.
Cutting Issues
There is a cutting tolerance of 2 millimeters. Design essential content at least 3 millimeters away from the finished edge (excluding bleed). Especially for designs with colored borders on all sides, uneven cutting may occur and be visually noticeable. Please inform the client in advance. After-sales service will not be provided for issues within this range.
Four-Color Black Text and QR Code Issues
Please design black text and QR codes as solid black (K100, CMY 0). For large-area black, use the color value (K100, C30, M0, Y0). Do not design with four-color black, as it may cause ink smearing and misregistration issues. After-sales service will not be provided if these instructions are not followed.
Filename and Remarks Issues
Order production is based on the selected printing specifications. Filenames and remark information are not used as references for production. Please ensure the correct paper and processes are selected when placing the order. Otherwise, after-sales service will not be provided for resulting losses.
Minor Scratch Issues
PVC cards require a lamination process to achieve glossy, matte, or satin finishes. The post-production involves multiple steps, and friction during transportation can cause minor scratches. Glossy materials do not conceal imperfections; minor scratches on glossy cards are unavoidable, and after-sales service will not be provided. If the client has high requirements, we recommend using matte or satin materials.
Missing Codes and Number Gaps
PVC card production involves many processes. Numbering has a 0.5% wastage rate, and machine numbering may occasionally skip numbers. Therefore, we cannot guarantee that numbers will be completely sequential and continuous. For missing codes, after-sales service will not be provided.
Material Variation Issues
PVC is a plastic product. Material thickness may vary by about 0.02mm between different batches, and color may slightly differ. These are normal phenomena; please inform the client in advance. When thickness exceeds 0.5mm, cards require lamination to be finished. Influenced by factors such as temperature, humidity, surface material, and core material thickness tolerance, cards may have slight unevenness. This is unavoidable, and after-sales service will not be provided. Due to the special properties of the material, the finished product is not guaranteed to be suitable for secondary overprinting. After-sales service will not be provided for such issues.
Regarding Sunlight Resistance
PVC specialty cards are printed using CMYK four-color offset printing, resulting in a relatively thin ink layer. Ultraviolet (UV) rays or rainwater can damage ink stability. Fading will occur faster under strong UV light or frequent rain. If the client requires color sunfastness, we recommend selecting sunlight-resistant ink when placing the order. The sunlight-resistant ink we use has a grade 6 sunfastness rating, and its effectiveness generally lasts 1-3 months.
Regarding Environmental Testing
The following materials require core material lamination and currently do not support environmental testing: 0.32mm matte standard material, 0.76mm glossy new material, 0.76mm matte new material, 0.76mm satin new material, 1mm glossy new material, 1mm matte new material, 1mm satin new material. If the client has high requirements and needs to meet environmental testing standards, please consult our staff separately for calculation and arrangement.
Regarding Ink Smearing Issues
PVC production involves many processes, and there is a certain probability of slight surface dust or ink smearing, especially with glossy materials. For high-demand dark or solid-color cards, achieving zero defects is currently not possible. We recommend informing your client of this situation in advance and合理安排 material and order planning accordingly.
PVC Scratch Card
Product Effect
PRODUCT
Product Specifications
PRODUCT SPECIFICATIONS
| Number of Password Digits | Silver Coating Specification | Design Reserved Position |
|---|---|---|
| 4 digits - 8 digits (recommended) | 6mm×22mm | 10mm×27mm |
| 9 digits - 10 digits | 6mm×30mm | 10mm×35mm |
| 11 digits - 12 digits | 6mm×36mm | 10mm×41mm |
| 13 digits - 16 digits | 6mm×40mm | 10mm×45mm |
| QR code is recommended to be designed as 16×16(mm) | 22mm×22mm | 26mm×26mm |
Warm reminder: When placing an order, be sure to reserve the card number and password positions. If the password needs to contain letters, be sure to use uppercase letters.
Product Material
PRODUCT MATERIAL
Bright new material
Smooth surface, bright and rich colors, affordable price, wide range of uses.
【Thickness】0.38mm, 0.76mm
Matte new material
Smooth and delicate, non-reflective, scratch-resistant.
【Thickness】0.38mm 0.76mm
Product Process
PRODUCT PROCESS
Precautions
PRECAUTIONS
- The design size must be 88.5*57MM, and the effective content must be at least 4mm away from the edge;
- Account number and password can only be printed by code, both data can be customized, and the account number and password data table must be uploaded when placing an order;
- When making the data table, there should be one column for card number and one column for password, each digit must be the same, and the number of rows must be equal to the number of products required. Data upload supports formats xls\xlsx\txt;
- If the account number and password need to correspond, they must be designed on the same horizontal line on the same side. The silver coating area of the password does not need to be separately designed with a white frame, except for black and dark gray backgrounds;
- Up to 2 silver coatings can be made. The design position of the second silver coating is arranged downward based on the design position of the first one, and if the data at the silver coating needs to contain letters, they must be made into uppercase letters;
- Due to the large number of subsequent processes of scratch cards, there will be losses. After-sales service within 2% of the minority will not be handled. Please inform the customer in advance.
PVC Category - PVC Scratch Card Ordering Instructions
Dear customer:
PVC scratch card files are processed automatically by the system. To improve efficiency for you and me, please abide by the following rules!
I. Silver Coating Area Design Requirements
- 01. Both the account number and password are black. The silver coating area does not need to be separately designed with a white frame, except for black and dark gray backgrounds;
- 02. If a white frame must be used, the size must be 3MM smaller in length and width than the silver coating specification;
Design reference for the silver coating area is as follows:
| Password Digits | Silver Coating Specification | Design Reserved Position |
|---|---|---|
| 4-8 digits (recommended) | 6mm×22mm | 10mm×27mm |
| 9-10 digits | 6mm×30mm | 10mm×35mm |
| 11-12 digits | 6mm×36mm | 10mm×41mm |
| 13-16 digits | 6mm×40mm | 10mm×45mm |
| QR code is recommended to be designed as 16×16(mm) | 22mm×22mm | 26mm×26mm |
- 03. If the account number and password need to correspond, they must be designed on the same horizontal line on the same side;
Example diagram:
- Up to 2 silver coatings can be made. The design position of the second silver coating is arranged downward based on the design position of the first one.
Example diagram:
II. Data Design Requirements
- There should be one column for card number and one column for password, each column must have the same number of digits, the number of rows must be equal to the number of products required, letters must be in uppercase, and data upload supports formats xls\xlsx\txt;
- There should be one column for multiple card numbers and one column for multiple passwords, each column must have the same number of digits, the number of rows must be equal to the number of products required, letters must be in uppercase, and data upload supports formats xls\xlsx\txt;
Example diagram:
Card Number Password Precautions 000001 XZ000241 The number of digits in the card number column must be the same 000002 XZ000252 The number of digits in the password column must be the same 000003 XZ000263 The card number and password must be the same as the number of products …… …… 000500 XZ000580 Letters must be in uppercase - Due to the large number of subsequent processes of scratch cards, there will be losses. After-sales service within 2% of the minority will not be handled. Please inform the customer in advance.
III. Design Warm Tips
- Black and Gray
- a, Black text:
For AI/PDF/CDR files: The color value of black text is C0 M0 Y0 K100,
For JPG files: The color value of black text is C0 M0 Y0 K100, the overlay mode without stroke color, and the normal mode if there is stroke color. - b, Large area of black background: C0 M0 Y0 K100, if you want it darker, it is recommended to use the color value C30 M0 Y0 K100;
- c, Gray text and gray background design single-color gray, C0 M0 Y0 K (8-90).
- a, Black text:
- QR Code
The QR code is printed directly according to your designed file without post-processing. The QR code is recommended to be designed in single black and the size should be ≥14mm. If your QR code is too small or in four colors, it may not be scanned.
The steps to change the QR code from four colors to single black in PSD software are as follows:
Open the QR code with PSD → Edit → Convert to Profile → Destination Space, select "Custom CMYK" for the profile, do not change other settings and click OK, click OK in the popped-up window → Custom CMYK, select "Maximum" for Black Plate Generation, enter "400" for Ink Limit, click OK → Check in the Information panel whether the QR code is single black. (The following is the specific setting, for reference, you can set it as an action for easy operation next time)
03、Dangerous Colors and Design Color Notes
Containing C color
High C color value
Four-color Black
- The above figure lists some dangerous colors. Such colors will cause ink streaks during printing, and the color difference is obvious. These problems are phenomena that are difficult to avoid in printing. In order to ensure that you can deliver normally, please inform the customer in advance. It is recommended that the sum of CMYK four colors ≤ 250.
- If the single color value of the four colors CMK on PVC is more than 8, if the color is too light, it will cause the color to be too light and not printed out.
- Please design CMYK four colors for the color, do not design spot colors and RGB colors. If the color of your file is not CMYK color, there will be changes if we directly change the color.
- Some common color recommended values:
- Yellow series: C=0. If you want the color to be dark, you can add K to darken the color. If the yellow series in your file contains C cyan, the color will be greenish and dark. For example: C0 M30 Y90 K10
- Blue: It is recommended that the M color value <80. For example: C100 M70 Y0 K0
- Purple: It is recommended that the C color value <75. For example: C70 M100 Y0 K0
- Dark red: C=0, K≤60. For example: C0 M100 Y100 K30
- Dark green: M=0, K≤60. For example: C100 M0 Y100 K40
- Dark blue: Y=0, K≤50. For example: C100 M75 Y0 K40
- Dark purple: Y=0, K≤50. For example: C60 M100 Y0 K40
- Coffee color: Do not have all four CMYK colors. For example: C0 M80 Y100 K60
04. To ensure the printing effect, it is recommended to send vector files (CDR/AI) and JPG (JPG images with a resolution of more than 500) for the file.
